A secretary called in looking for hotel in Los Angeles. She asked about several hotels, none of which the travel agent could find. The agent finally had her FAX a list. To the agent's suprise it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles, and the New Orleans was a suburb of L.A. Worst of all, when the agent called her back, she was not even embarrassed.

A women called a travel agent and said, " I need to fly to Pepsi Cola on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yea, whatever."

A businessman called with a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, the agent reminded him he needed a Visa. "Oh no I don't. I've been to China many times and never had to have one of those." The agent doubled checked, and sure enough, his stay required a Visa. When I told him he said, "Look, I've been to China four times and everytime they have accepted my American Express."